Freedom From Command And Control: A Better Way To Make The Work Work–
This management book challenges convention and aims to appeal to a broad target audience. Seddon argues that while many commentators acknowledge command and control are failing us, no one provides an alternative. He contends that the alternative can only be understood when you see the failings of command and control by taking the better systems view. There is little in the book that you would find in a normal management curriculum. Seddon is scathing and controversial about leadership theorists, maintaining that leadership is being able to talk about how the work works with the people who do it. The book provides practical advice and examples of how to implement this. Packed with illustrations of the unintended consequences of command and control thinking, you will be amazed that the management of our organizations should be so appalling. You will see how poor customer service is and how it carries high costs. Changing how the work is designed and managed will result in lower costs and better service. But, as Seddon points out, these are things managers cannot "see" from their current position. Managers don't know what they don't know.

ISBN:- ISBN 10: 0954618300 / ISBN 13: 9780954618308